Effective Date: 11/19/2024

Welcome to Essential Connections! By accessing or using our website, services, or communication tools, you agree to the following Terms and Conditions (“Terms”). If you do not agree, please refrain from using our services.

1. Acceptance of Terms
These Terms govern your use of our website, services, and communications. By accessing or using our offerings, you confirm that you are at least 18 years old and have the legal authority to enter into this agreement.

2. Services Offered
Essential Connections provides coaching, behavioral health resources, and related services. The scope of these services may vary and is subject to change without prior notice. Specific terms related to individual services may be outlined in separate agreements.

3. User Obligations
You agree to:

Provide accurate and truthful information when using our services.
Respect our intellectual property rights and those of third parties.
Use our services in compliance with applicable laws, including privacy and anti-spam regulations.
4. Payment Terms
All payments for services must be made as specified at the time of booking or purchase. We reserve the right to update pricing, fees, or payment terms at our discretion.

4.1 Refunds:
Refund policies are outlined in individual service agreements or at the point of purchase. Contact us directly with any questions about refunds or cancellations.

5. Communication Consent (A2P Compliance)
By providing your phone number and/or email address, you consent to receive communications from us, including but not limited to:

Appointment reminders and confirmations.
Service-related updates and promotional campaigns.

5.1 Opt-In/Opt-Out:

By subscribing or signing up for our services, you explicitly opt in to receive text messages and emails.
You may opt out of marketing communications by replying “STOP” to text messages or clicking “unsubscribe” in emails.

5.2 Messaging Guidelines:
We adhere to Application-to-Person (A2P) messaging standards, ensuring:

Your consent is obtained before sending promotional messages.
All communications include clear instructions on how to opt out.
Messaging rates may apply depending on your carrier.

6. Use of Website
Your use of our website is subject to the following:

6.1 Prohibited Activities:

Unauthorized access, interference, or tampering with the website or its functionality.
Uploading or sharing malicious code or harmful content.
Misrepresenting your identity or affiliation with any entity.

6.2 Intellectual Property:
All content on our website, including text, graphics, logos, and software, is owned by Essential Connections or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.

7. Industry-Specific Terms
If our services include behavioral health resources or assessments:

Any advice or resources provided are for informational purposes and do not constitute medical or psychological advice.
We are not responsible for outcomes resulting from the use of our services or resources. Always consult a licensed professional for medical or psychological issues.

8. Third-Party Links and Services
Our website or communications may contain links to third-party websites or services. We are not responsible for the content, practices, or privacy policies of these third parties.

9. Limitation of Liability
To the extent permitted by law:

Essential Connections shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services.
Our total liability for any claim related to our services is limited to the amount paid for the specific service.

10. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information.

11. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of the updated Terms.

12. Governing Law
These Terms are governed by the laws of Virginia. Any disputes shall be resolved in the courts of Virginia.

13. Contact Us
If you have questions or concerns about these Terms, please contact us:

Essential Connections
1015 W Graham Rd Richmond, VA 23220
info@essconnections.com
804-716-5487